PATIENT'S SATISFACTION AND PERCEPTION OF CARE DURING OBSTETRICS ULTRASOUND SCAN

Joseph Dlama Zira

PATIENT'S SATISFACTION AND PERCEPTION OF CARE DURING OBSTETRICS ULTRASOUND SCAN

Joseph Dlama Zira

Abstract

Background: In the past decade, obstetrics ultrasound has gained grounds as a major part of ante-natal care in the African population, with physicians regularly referring pregnant clients for routine ultrasound scans.

Objective: The objective of this study was to assess pregnant women's perception of care and satisfaction during and after obstetrics ultrasound scan in Bauchi State, Nigeria.

Methodology: A cross-sectional descriptive study was conducted in the Radiology department of a major hospital in Nigeria from June 2016 to August 2016. Pregnant women who came to Radiology department of the hospital for obstetrics scan were enrolled in the survey. Questionnaires were distributed to the patients to fill after ultrasound scanning. The questionnaire has four parts. Part A captures patients’ demographics; while Parts B, C, and D focuses on patients perception of care and satisfaction comprising of a total of fourteen well-structured questions. A total of 70 out of 80 questionnaires were completely filled and returned. The data was analyzed using SPSS software version 22.0. Kendall’s test correlations was used to compare the relationship between patients demographics and their level of satisfaction at p <0.05 statistical significance.

Result: The age group of respondents were between 15 to 44years. The result showed that majority of the patients (97.2%, n=68) were satisfied with the services of the department. Kendall's tau-b correlation showed that there was no significant relationship between the patients' socio-demographics and their levels of satisfaction.

Conclusion: Majority of the respondents were satisfied by the quality of care provided.

Keywords: Patients, satisfaction, obstetric, ultrasound

Full Text:

PDF

References

Palmer P E S. Manual of Diagnostic Ultrasound. Geneva : World Health Organisation. 1995.

Ohagwu CC, Abu PO, Odo MC, and Chiegwu HU. Maternal Perception of Barriers to Utilisation of Prenatal Ultrasound in Prenatal Care in the Northern Part of Nigeria. Clinics in Mother and Child Health, 2009, 17(1): 1195-99

Obstetric Ultrasound. http://en.m.wikipedia.org/wiki/Obstetric_ultrasonography.

Iliyasu Z, Abubakar IS, Abubakar S, Lawan UM, Gajida AU. Patients’ Satisfaction with Services Obtained from Aminu Kano Teaching Hospital, Kano, Northern Nigeria. Nigerian Journal of Clinical Practice, 2010, 13(4): 371-78

Montasser NE, Helal RM, Megahed WM, Amin SK, Saad AM, Ibrahim TR, and Abd Elmoneem HM. Egyptian Women’s Satisfaction and Perception of Antenatal Care. International Journal of Tropical Disease and Health, 2012, 2(2): 145-56.

Oche OM, Umar AS, Raji MO, Kaoje AU, Godwin G, Ango JT, Adamu H. Knowledge of the Use and Indications for Obstetric Ultrasound Scan among Women Attending A Main Referral Hospital, Sokoto, Nigeria. Research in Obstetrics Gynaecology, 2013, 2(5): 55-62

Al-Qahtani MF, Al-Dohailan SK, Al-Sharani HT, Al-Medaires MA, Khuridah EN, Al-Dossary NM. The Impact of the Status of Hospital Accreditation on Patient Satisfaction with the Obstetric and Gynaecological Clinics in the Eastern Province, Saudi Arabia. Journal of Medicine and Medical Sciences, 2012,3(10): 665-73.

AlNemer KA, Al-Homood IA, AlNemer AA, Alshaikh OM, Alsaidan MA, Alzahrani AT. A Multicenter Study of Factors Affecting Patient’s Satisfaction Visiting Primary Health Care Clinics in Riyadh, Saudi Arabia. Family Medicine and Medical Science Research,2015, 4: 169.

Bleich SN, Ozaltin E, Murray CJL. How does Satisfaction with the Health-care System Relate to Patient Experience? Bulletin of the World Health Organisation, 2009,87: 271-78.

Ugwu AC, Shem SL, Erondu F. Patients Perception of Care during Special Radiological Examinations. African Journal of Primary Health Care and Family Medicine,2009, 1(1): 100-02

Howard ZD, Noble VE, Marill KA, Sajed D, Rodrigues M, Bertuzzi B, Liteplo AS. Bedside Ultrasound Maximizes Patient Satisfaction. The Journal of Emergency Medicine, 2014,46(1): 46-53.

Al Qatari G, Haran D. Determinants of User’s Satisfaction with Primary Health Care Settings and Services in Saudi Arabia. International Journal for Quality in Health Care,1999, 11(6): 523-531.

Mubuuke AG, Kiguli-Malwadde E, Byanyima R, Businge F. Current Knowledge, Attitudes and Practices of Expectant Women toward Routine Sonography in Pregnancy at Naguru Health Centre, Uganda. Pan Africa Medical Journal, 2009, 3: 18-21.

Refbacks

There are currently no refbacks.